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SHIPPING & RETURN POLICY

Returns & Exchanges

Exceptions / non-returnable items: perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards.

The fastest way to get a new item is to return the current one and place a separate purchase.

European Union customers have the right to cancel or return orders within 14 days, provided the item is in its original condition.

Once your return is approved and received, we will inspect the item. Approved refunds are processed to your original payment method. If you have not received your refund within 15 business days, contact us at hikrym@gmail.com.

PROCESSING TIME

Shipped within 1-2 business days

FAST DELIVERY

At your door within 3-5 business days

FREE SHIPPING

Free shipping on orders over ₺750

FREE RETURNS

Free returns within 30 days

RETURN PROCESS

01

CONTACT

Contact us by email or phone to report your return request.

02

GET LABEL

Prepare your package and attach the shipping label we provide.

03

DROP OFF

Deliver the package to the nearest partner carrier branch.

04

RECEIVE REFUND

Your refund will be issued after the product is received, inspected and approved.

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